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Effective Date: 17 August 2026
Welcome to Zen Grocers. These Terms and Conditions govern your access to and use of zengrocers.com, including browsing the website, creating an account, purchasing products, and using our services.
By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.
Zen Grocers is an online grocery platform offering groceries, food products, household essentials, and other products through its website.
We reserve the right to modify, add, or remove products and services at any time without prior notice.
By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.
If you create an account, you are responsible for ensuring that the information you provide is accurate, complete, and up to date.
Certain features of the website may require you to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities performed through your account.
You must notify Zen Grocers promptly if you believe your account or login credentials have been compromised.
We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on the website are accurate.
However, product images may differ slightly from the actual product due to packaging changes, screen settings, manufacturer updates, or other factors.
We reserve the right to correct errors, update product information, or change product availability at any time.
All product prices displayed on the website are subject to change without prior notice.
Prices may include or exclude applicable taxes, delivery charges, or other applicable fees depending on the order and location.
If a pricing or product information error occurs, Zen Grocers reserves the right to correct the error and, where appropriate, cancel or modify the affected order.
When you place an order through our website, you are making a request to purchase the selected products.
An order may be accepted, rejected, cancelled, or modified depending on product availability, pricing errors, payment status, delivery limitations, or other circumstances.
We may contact you using the contact information provided with your order when clarification or confirmation is required.
Payments may be processed through third-party payment service providers. You agree to provide accurate and valid payment information when placing an order.
Zen Grocers is not responsible for interruptions, errors, or failures caused by third-party payment providers, banks, or financial institutions.
We aim to deliver orders within the estimated delivery time communicated at the time of purchase.
Delivery times may vary due to factors such as traffic, weather conditions, product availability, operational issues, incorrect delivery information, or circumstances beyond our reasonable control.
You are responsible for providing an accurate and complete delivery address and ensuring that someone is available to receive the order where required.
Order cancellation may be permitted depending on the order status and applicable cancellation policy.
Once an order has been processed, dispatched, or delivered to the delivery partner, cancellation may not be possible.
Any eligible refund will be processed according to the applicable refund and payment policies.
Returns, replacements, and refunds may be available for eligible products subject to our applicable return and refund policy.
Customers may be required to provide photographs, order information, or other details when reporting damaged, incorrect, missing, or defective products.
Refund processing times may depend on the payment method and the relevant payment service provider or bank.
You agree not to:
All content available on the Zen Grocers website, including logos, branding, text, graphics, images, product information, design elements, icons, and software, is owned by or licensed to Zen Grocers unless otherwise stated.
You may not reproduce, distribute, modify, copy, publish, transmit, or use our website content for commercial purposes without prior written permission.
Our website may contain links to or integrations with third-party websites, payment providers, delivery services, or other external platforms.
Zen Grocers does not control and is not responsible for the content, availability, security, or policies of third-party services.
We aim to keep the website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from viruses or other harmful components.
We may temporarily suspend, modify, or discontinue any part of the website for maintenance, security, technical, or operational reasons.
To the extent permitted by applicable law, Zen Grocers shall not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the website or services.
Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
You agree to indemnify and hold harmless Zen Grocers, its affiliates, employees, representatives, and service providers from claims, losses, liabilities, damages, and expenses arising from your misuse of the website, violation of these Terms and Conditions, or violation of applicable law.
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
Zen Grocers may update or modify these Terms and Conditions from time to time to reflect changes in our services, business practices, or applicable legal requirements.
Updated terms will be published on this page with a revised Effective Date. Your continued use of the website after changes are published constitutes acceptance of the updated terms.
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with these Terms and Conditions shall be subject to the jurisdiction of the appropriate courts in India.
Website:
zengrocers.com