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Effective Date: 17 August 2026
At Zen Grocers, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use zengrocers.com, create an account, place an order, subscribe to our newsletter, or otherwise interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
We may collect the following categories of information:
When you create an account, place an order, contact us, or use certain features of our website, we may collect:
Payments may be processed through third-party payment service providers. We may receive limited transaction-related information necessary to confirm and manage your payment and order.
We do not intend to store complete payment card details on our servers unless specifically required and lawfully permitted.
When you access our website, certain technical information may be collected automatically, including:
We may use your information to:
We will use personal information only for lawful and appropriate purposes.
Zen Grocers may use cookies and similar technologies to improve website functionality, remember user preferences, maintain shopping-cart functionality, understand website usage, and improve the overall customer experience.
You may configure your browser to block or delete cookies. However, disabling certain cookies may affect the functionality of some parts of the website.
We do not sell your personal information for monetary consideration.
We may share necessary information with trusted third parties where required to provide our services, including:
Third parties receiving information from us are expected to process it only for appropriate purposes and maintain reasonable security measures.
When you place an order, we may use your name, phone number, email address, and delivery address to process and deliver your order.
This information may be shared with relevant delivery or logistics partners solely to enable successful delivery and related customer-service activities.
If you subscribe to our newsletter or promotional communications, we may use your email address to send you information about:
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining customer accounts, resolving disputes, preventing fraud, complying with legal obligations, and maintaining appropriate business records.
When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.
Subject to applicable law, you may have rights regarding your personal information, including the ability to:
Requests may be subject to verification to protect your account and personal information.
Our website may contain links to or integrations with third-party websites, payment providers, delivery services, or other external services.
Zen Grocers is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of those services before providing them with personal information.
Zen Grocers does not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
Any updated version will be published on this page with a revised Effective Date.
We encourage you to review this page periodically to stay informed about how we protect your information.